Shipping policy

Last Updated: 22/12/2025

At Well Scented, we strive to ensure safe and timely delivery of all orders. Please review our shipping policy carefully before placing an order.

1. Order Processing

  • Orders are processed after successful payment confirmation
  • Once confirmed, orders cannot be cancelled or modified
  • Order processing typically takes 1–3 business days, excluding Sundays and public holidays

During high-volume periods, processing times may be slightly extended.

2. Shipping Locations

  • We currently ship across India
  • International shipping is not available at this time

Delivery availability may depend on courier serviceability in certain regions.

3. Shipping Charges

  • Prepaid orders: Shipping is free of charge
  • Cash on Delivery (COD) orders: A shipping / handling fee will be applicable and clearly displayed at checkout
  • Shipping charges for COD orders are non-refundable

4. Delivery Timelines

  • Estimated delivery timelines are typically 1–5 business days after dispatch
  • Timelines are indicative and may vary based on:
    • Courier partner operations
    • Delivery location
    • Weather conditions or unforeseen circumstances

Well Scented is not liable for delays beyond its control.

5. Packaging & Safety

  • All products are securely packed to minimize the risk of leakage or damage
  • Fragrances are packed in compliance with standard courier safety guidelines

Customers are advised to record an unboxing video upon delivery for support in case of transit damage.

6. Delivery Confirmation & Responsibility

  • Responsibility for the order passes to the customer upon successful delivery
  • Well Scented is not responsible for:
    • Incorrect address details provided by the customer
    • Failed delivery attempts due to customer unavailability
    • Delays caused by courier partners

Any re-shipping costs due to incorrect details will be borne by the customer.

7. Damaged or Missing Packages

  • If a package is received in a damaged condition, customers must:
    • Record a clear unboxing video
    • Report the issue within 48 hours of delivery

Claims raised without proper evidence or outside the reporting window may not be accepted.

8. Order Tracking

  • Tracking details will be shared once the order is dispatched
  • Customers can track their shipment via the courier partner’s website

9. Force Majeure

Well Scented shall not be held responsible for delays or failure in delivery due to events beyond reasonable control, including but not limited to natural disasters, strikes, lockdowns, or governmental restrictions.

10. Policy Updates

Well Scented reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on the website.

11. Contact Us

For shipping-related queries, please contact us at gs@wellscented.in