FAQ's

Are your products authentic? 

Yes. All products sold at Well Scented are 100% genuine sourced through authorised distributors or trusted retailers. Authenticity is never compromised, whetherit’sa decant or a full bottle.

What are fragrance decants? 

Decants are smaller, measured portions of original fragrances transferred into travel-friendly spray bottles. They allow you to experience a fragrance over time before deciding on a full bottle or simply enjoy a wider fragrance wardrobe without committing to larger sizes.

Why do you offer 10 ml decants? 

A 10 ml size offers enoughwearingsto understand how a fragrance truly evolves on your skin.It’sideal for discovery, travel, and everyday use, striking a balance between experience and practicality.

How many sprays are there in a 10 ml decant bottle?

On average, a 10 ml decant offers around 100–120 sprays, varying with spray pressure and usage.

Will the volume be exactly 10 ml?

Decants are filled to approximately 10 ml, with apossible variationof up to 3%.

Where do you ship?

We ship across India. Shipping is complimentary on prepaid orders, while Cash on Delivery orders may incur anadditionalcharge. International shipping will be available soon.

How long does delivery take? 

Orders are typically processed within 1–2 working days. Delivery timelines vary by location but usually range between 1–5 working days.

Can I return or exchange a fragrance? 

Due to the nature of fragrances and hygiene considerations, decants and opened products are not eligible for return or exchange. If your order arrives damaged or incorrect, please contact us andwe’llassistyou promptly.

How should I store my fragrances and decants? 

Store fragrances away from direct sunlight, heat, and humidity. Keeping them in a cool, dry place helps preserve their character and longevity.

What is the Well Scented subscription? 

The Well Scented subscription is a fragrance discovery programme that delivers curated 10 ml decants at a chosen frequency.

What do I receive with a subscription? 

Depending on your selected plan, you receive a set number of 10 ml fragrance decants per cycle. Each decant is travel-friendly, spray-based, and prepared from 100% genuine bottles.

How do I choose the fragrances in my subscription? 

You can either: 

  • Select fragrances yourself from the eligible catalogue, or 
  • Opt for a curated selection based on your preferences and past choices 
How often will I receive my subscription? 

Subscriptions are available in monthly or weekly delivery cycles. You can choose the frequency that best suits your pace of exploration

Can I change my fragrances in the next cycle? 

Yes. You can change your fragrance selections before each billing or dispatch cycle, subject to availability within your plan.

Can I cancel my subscription? 

Yes. Subscriptions can be cancelled at any time before the next billing cycle. There are no long-term commitments or hidden conditions.

When will I be billed for my subscription? 

Billing occurs automatically at the start of each subscription cycle.You’llalways have visibility into your upcoming billing date through your account.

Is there any difference between subscription decants and regular decants? 

No. Subscription decants follow the same standards of authenticity, filling, and presentation as our regular decants.

What happens if a fragrance is unavailable? 

If a selected fragrance is temporarily unavailable,you’llbe notified and offered suitable alternatives within your plan, or theoptionto update your selection.

Is shipping included in the subscription? 

Shipping is complimentary for subscription orders .

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