Privacy policy

At Well Scented, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment-related details (processed securely by third-party payment gateways; we do not store card details)

b) Order & Usage Information

  • Order history
  • Product preferences
  • Website interaction data (pages visited, device type, IP address)

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Communicate order updates and delivery status
  • Respond to customer support queries
  • Improve our products, services, and website experience, including through data analysis, usage insights, and automated or AI-assisted tools
  • Provide personalized product recommendations and content
  • Comply with legal and regulatory obligations

Marketing communications will be sent only if you have opted in, and you may opt out at any time.

3. Sharing of Information

We do not sell or rent your personal information.

Your data may be shared only with:

  • Courier and logistics partners for order delivery
  • Payment gateways for secure transaction processing
  • Service providers assisting with website operations
  • Legal or regulatory authorities if required by law

All third parties are required to maintain confidentiality and data security.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.

While we strive to protect your data, no method of transmission over the internet is completely secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember preferences

You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or update of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your data, subject to legal and operational requirements

Requests can be made by contacting us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, or regulatory obligations

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

Customers are advised to review the privacy policies of third-party platforms separately.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Well Scented reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at gs@wellscented.in.